Warranty

PooVault Limited Warranty

Thank you for the purchase of any MoHapDog products. We hope they are providing better smelling days. However, things happen, so we are here to discuss our warranty.

We offer a full replacement of any product that arrives with a manufacturing defect. Let us know about the issue by emailing jessicastreib@poovault.com and we will begin the replacement process.

If you realize you don't like a product and it is still in the same condition as when you received it, email jessicastreib@poovault.com for instructions on returning for a full refund.

We offer coverage of any negligence that may have occurred before the item was shipped. If any damage occurs during shipping, it is the shipper’s responsibility. Once the package is received, it is the recipient’s responsibility. All damage that occurs to products during the recipient’s use is the recipient’s responsibility. If anything is cracked, broken or disfigured because of an accident or misuse, this is not MoHapDog's responsibility. It is possible to ruin anything if not treated properly. Some of the products, like the PooVault is designed to handle the motion of the body, but not hard jolts or heavy twisting. When these motions occur, it is possible to cause permanent damage. This sort of damage is not covered by this or any other warranty. This is the customer’s responsibility to not apply unusual force.

If any products purchased on this site cause harm to you or your family, please send an email to the above address with the specific information.

The bottom line is we don't want you to keep anything you don't want to keep, so just send an email to jessicastreib@poovault.com or mail products to 151 4th St. West, #3582, Ketchum, Idaho 83340, and we get things resolved asap.

Thanks!