Shipping, Warranty & Terms of Service

Shipping

Once upon a time shipping was easy peasy. Now, things are a bit more complicated. If you are purchasing any MoHapDog products that are shipped from Idaho, the shipping is Free. Yes, we pay for the shipping. Most of the products on this site are shipped from Idaho, but NOT THE T-SHIRTS!

If you order a product that needs to printed on, usually a T-Shirt or sometimes a hat, it is not sent from Idaho, so you'll be automatically charged a shipping fee from the printer to your location at checkout. It is a price automatically generated in their software that you'll see before the transaction is complete.

If you do not want to be charged for shipping, please do not order a t-shirt. 

All free and charged shipping fees are clearly indicated at checkout.  

MoHapDog Limited Warranty

Thank you for the purchase of any MoHapDog products. We hope they are providing better smelling days. However, things happen, so we are here to discuss our warranty.

We offer a full replacement of any product that arrives with a manufacturing defect. Let us know about the issue by emailing jessicastreib@poovault.com and we will begin the replacement process.

If you realize you don't like a product and it is still in the same condition as when you received it, email jessicastreib@poovault.com for instructions on returning for a full refund.

We offer coverage of any negligence that may have occurred before the item was shipped. If any damage occurs during shipping, it is the shipper’s responsibility. Once the package is received, it is the recipient’s responsibility. All damage that occurs to products during the recipient’s use is the recipient’s responsibility. If anything is cracked, broken or disfigured because of an accident or misuse, this is not MoHapDog's responsibility. It is possible to ruin anything if not treated properly. Some of the products, like the PooVault is designed to handle the motion of the body, but not hard jolts or heavy twisting. When these motions occur, it is possible to cause permanent damage. This sort of damage is not covered by this or any other warranty. This is the customer’s responsibility to not apply unusual force.

If any products purchased on this site caused harm to you or your family, please send an email to the above address with the specific information.

The bottom line is we don't want you to keep anything you don't want to keep, so just send an email to jessicastreib@poovault.com or mail products to 151 4th St. West, #3582, Ketchum, Idaho 83340, and we will get things resolved asap.

Thanks!

Mobile Message Service Terms and Conditions

Last updated: [March 1, 2021]

The MoHapDog mobile message service (the "Service") is operated by [MoHapDog and CDL Now](“[MoHapDog ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from [MoHapDog ] via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other [MoHapDog] mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP or email [jessicastreib@poovault.com].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. 

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.